Vision and Values
With the world’s population exceeding seven billion, more people are living in cities than anywhere else. Higher concentrations of urban dwellers impact traffic congestion – necessitating creative transportation solutions. By serving communities of all types and sizes, we understand that an efficient, safe, reliable, and high-quality transportation system is the lifeblood of a thriving community. First Transit works in partnership with its customers to provide effective mobility solutions to the communities we serve.
COMMITTED TO OUR COUSTOMERSWe keep our customers at the heart of everything we do.
DEDICATED TO SAFETYSafety is always front of mind, it is our way of life.
SUPPORTIVE OF EACHOTHERWe trust eachother to deliver and work to help one another succeed.
ACCOUNTABLE FOR PERFORMANCEEvery decision matters, we do the right thing to achieve our goals.
SETTING THE HIGHEST STANDARDSWe want to be the best, continually seeking a better way to do things.
Committed To Our Customers:
Delivering on our promises to our customers not only defines our integrity but differentiates us in the industry. Customer service is engrained in the way we interact with passengers, how we respond to their feedback, how we handle our day-to-day responsibilities, and how we serve our clients. First Transit is your transportation partner who will take care of the details and bring unrivalled expertise. We keep our customers, passengers and the community at the heart of everything we do.
Dedicated to Safety:
“If you cannot do it safely—don’t do it!” is a statement that is ubiquitous in our facilities, our written documents, and lives at the heart of our philosophy. Our safety program has brought in top-level safety awards: American Public Transportation Association’s “Gold Award” and the National Safety Council’s “Green Cross for Safety.”
Supportive of Each Other:
Our greatest strength is our people. At 19,000 employees, First Transit has a network unlike any other transit company. We encourage open channels of communication, empower employees to make decisions, and nurture growth among peers.
Accountable For Performance:
- Functional organizational relationships, established lines of authority and employee responsibilities
- Clear, detailed, and specific start-up/transition/implementation schedules
- Frequent and open communications
- Feedback from regional oversight and monitoring of key performance indicators
Setting The Highest Standards:
The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.